Accélérer l'échange de connaissances avec Gemini Enterprise
Combinez l'expertise de Google dans les domaines de la recherche et de l'IA grâce à Gemini Enterprise. Cet outil puissant est conçu pour aider les collaborateurs à trouver des informations précises dans des documents stockés, des e-mails, des conversations, des systèmes de suivi des demandes et d'autres sources de données, le tout grâce à une simple barre de recherche. L'assistant Gemini Enterprise peut également les aider à trouver des idées, faire des recherches, résumer des documents et exécuter des tâches comme inviter des collègues à un événement d'agenda pour faciliter la collaboration et l'exploitation des connaissances.
(Veuillez noter que Gemini Enterprise s'appelait auparavant Google Agentspace ; il se peut donc que ce cours contienne des références à l'ancien nom du produit.)
This course explores what it takes to deliver exceptional service in an increasingly experience-driven economy. Taught by Professor Jagdish Sheth, it challenges traditional assumptions that service quality alone leads to customer loyalty. Instead, learners will examine how reliability, consistency, personalization, and recovery from failure drive long-term trust and satisfaction. The course introduces key concepts such as the service-profit chain, fan loyalty, and the heavy-half customer segment, emphasizing that service excellence is not just about meeting expectations—but exceeding them repeatedly and profitably. Through real-world examples and strategic frameworks, learners will understand how to design and scale service operations, measure performance, and embed excellence as a cultural and competitive advantage. Ideal for professionals in hospitality, healthcare, retail, and beyond, this course provides a roadmap for making service a core business differentiator.
Since Antiquity, scholars have appreciated the importance of communication: as social beings, we cannot exist without communication. We need to interact with people around us, to make sense of the world and to position ourselves in a wider social and cultural reality. In this course, we look at how and why communication evolved as a science and reflect on today’s dominant paradigms. The course also extends beyond the boundaries of communication science itself, exploring dimensions of history, sociology and psychology. Join our class, together with people all over the world.
Introduction to Communication Science explores some of the basic theories, models and concepts from the fields of mass, interpersonal and intrapersonal communication. The course begins with a consideration of several basic models, subsequently progressing to the history of communication theory, linear effect-oriented theories, the reception approach and, finally, exploring theories on the production and reinforcement of culture through communication.
Upon completion of this course, students should:
• have knowledge of the history and development of communication science;
• have knowledge of the dominant theoretical approaches within communication science;
• have knowledge and understanding of the most important models and concepts in this field.
Beginning the week of February 16, 2015, you will be able to join Signature Track, a system that verifies your identity when you take an exam. This option will allow you to earn a Verified Certificate, which provides formal recognition of your achievements in the course and includes the University of Amsterdam logo. Before then, you can complete a “test run” of the exam. You can then re-take the exam after the Verified Certificate becomes available. For information regarding Verified Certificates, see https://courserahelp.zendesk.com/hc/en-us/articles/201212399-Verified-Certificates"
Sales Skills: Coach Buyers Through Complex Decisions
This course teaches sales professionals how to coach buyers through complex decision processes where uncertainty, competing priorities and multiple stakeholders often slow progress. Building on the challenger-style foundations from Course 1, you will learn how to guide conversations that uncover hidden concerns and support customers as they evaluate competing options.
You’ll develop diagnostic coaching skills that help identify hesitation, risk perception and internal misalignment early in the buying process. Through practical frameworks and real-world scenarios, you will strengthen your communication, emotional intelligence and active listening abilities so you can influence internal champions and support stakeholder alignment.
Designed for sales professionals working in complex B2B environments, this course equips you to maintain deal momentum and prevent “no decision” outcomes. By the end, you will be able to guide buyers through internal discussions with clarity and confidence, preparing you for the advanced objection-handling and closing techniques explored in the final course.
In this project, you will create three custom reports in Google Analytics, using three different methods. You will understand the building blocks of a custom report. You will determine what data is needed for a custom report. And, you will create the custom report to best meet your analysis and monitoring needs. You will also discover the Google Gallery where you can find various types of custom reports, and import the ones that best meet your needs.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.
This is the third and final course in a multi-course Specialization.
이 과정에서는 Google Cloud의 생성형 AI 기반 도우미인 Gemini가 관리자의 인프라 프로비저닝을 어떻게 도와주는지 알아봅니다. 인프라에 관해 설명하고, GKE 클러스터를 배포하고, 기존 인프라를 업데이트하도록 Gemini에 프롬프트를 입력하는 방법을 배울 수 있습니다. 또한 실무형 실습을 통해 Gemini가 GKE 배포 워크플로를 어떻게 개선하는지 경험할 수 있습니다.
Duet AI의 이름이 Google의 차세대 모델인 Gemini로 변경되었습니다.
Moda&Design a Milano: circolarità e competenze.
Questo MOOC offre un percorso introduttivo alla sostenibilità e alla circolarità nei settori moda e design. Nelle prime settimane vengono presentati i concetti chiave e i modelli di gestione, insieme al ruolo dei diversi attori – dalle organizzazioni ai cittadini – nel favorire pratiche più responsabili. Si approfondiscono poi le strategie delle “R” dell’economia circolare, con esempi di riduzione, riuso, riparazione e riciclo applicati al ciclo di vita dei prodotti. Successivamente, l’attenzione si concentra sulla sostenibilità ambientale e sociale, affrontando temi come il Made in Italy, le certificazioni, i passaporti digitali, il ruolo cruciale del retail e l’importanza di formare e valorizzare nuove competenze tecniche e creative. Il corso guida i partecipanti a comprendere come contribuire a un futuro più sostenibile per il pianeta e per le persone attraverso moda e design.
Autori: Francesca Boni - Camilla Carrara - Licia Cerini - Erica Corbellini - Claudia di Bernardino - Fahimeh Khatami - Elisabetta Merlo - Lucia Paladino - Francesca Romana Rinaldi - Nicola Ruggiu - Stefania Saviolo - Elena Scoccianti - Paola Varacca Capello
This practical course shows you how to enhance your R coding with GitHub Copilot, an AI assistant that guides and supports you while writing code, simplifying tasks and saving you valuable time. You'll start by understanding the benefits of AI-assisted coding and learn how to set up GitHub Copilot in your development environment. Through step-by-step guidance, you'll discover how to connect and configure Copilot in Visual Studio Code, and master techniques for using AI suggestions to write and debug R code effectively.
This course is designed to deepen learners' proficiency in AWS Lambda, Amazon’s powerful serverless computing service. AWS Lambda allows developers to execute code without managing servers, making it essential for reducing costs, building efficient architectures, and deploying microservices effectively in cloud environments.
Through hands-on exercises, you will gain practical experience in creating, deploying, and troubleshooting Lambda functions. Each lab is designed to reinforce theoretical concepts, covering essential topics such as navigating the lambda console, scaling functions, integrating with services such as EventBridge and CloudWatch, managing concurrency, and optimizing function performance.
Essential Cloud Infrastructure: Core Services en Français
Ce cours accéléré à la demande présente aux participants l'infrastructure complète et flexible de Google Cloud Platform ainsi que les services de plate-forme fournis, en s'intéressant plus particulièrement à Compute Engine. À travers un ensemble de vidéos de présentation, de démonstrations et d'ateliers pratiques, les participants découvrent et déploient des éléments de solution, y compris des composants d'infrastructure tels que les réseaux, les systèmes et les services applicatifs. Ce cours aborde également le déploiement de solutions pratiques, telles que les clés de chiffrement fournies par le client, la gestion de la sécurité et des accès, les quotas et la facturation, ainsi que la surveillance des ressources.
