ITIL 4: Management Practices

About this course

To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices. This is the third and final course in a multi-course Specialization.

What you will learn

• In this course, you will analyze the key ITIL management practices and define the general, service, and technical management practices of ITIL.