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FAQ

Questions, answered

Everything you need to know about LoopsKey — for individuals, organizations, and content providers.

LoopsKey logs time spent on courses, events, webinars, and reading activities automatically when they are completed through the platform. You can also add manual entries, upload evidence, and generate reports mapped to your professional framework.
LoopsKey supports frameworks such as IEEE, PMI, RICS, Engineering Council, CIPD, and many others. Organizations can also configure custom CPD rules, categories, minimum hours, and reporting cycles.
Yes. You can manually add external training, conferences, mentoring, reading, volunteering, or professional activities. Each entry can include hours, notes, category, evidence files, and completion dates.
Yes. You can export CPD reports for personal records, employer reviews, audits, or professional associations. Reports include completed hours, evidence, certificates, categories, and compliance progress.
LoopsKey combines your goals, role, interests, past learning, CPD requirements, and industry signals. Every recommendation includes transparent reasoning so you can understand why a course, event, or roadmap step was suggested.
Always. LoopsKey is designed as a co-pilot, not autopilot. You can edit your roadmap, remove recommendations, add your own goals, and tell the system what to prioritize.
No. Your private learning records, certificates, organization data, and professional history are not used to train public AI models. AI features are designed with privacy and enterprise data boundaries in mind.
Yes. Recommendations include explanation signals such as skill relevance, CPD value, career goal alignment, format preference, budget fit, and timing.
Yes. SAML SSO, SCIM provisioning, and HRIS integrations are available for Business and Enterprise plans. These options help organizations manage users, roles, and access securely at scale.
Most organizations can go live within two weeks, depending on SSO, data import, branding, and reporting requirements. Larger rollouts may include a phased onboarding plan.
Organizations can track members, departments, assignments, CPD progress, compliance status, PDU totals, at-risk professionals, completion rates, and workforce learning trends.
Yes. Organization admins can assign courses or events to all members, specific departments, roles, or individual professionals. Progress and completion can be tracked from the dashboard.
Providers can apply through the partner program. Approved providers receive access to a provider dashboard where they can publish, update, promote, and analyze their courses and events.
Providers can track impressions, registrations, completion signals, learner interest, conversion rates, event performance, promotion requests, and recurring exposure through AI recommendations.
Yes. Providers can request featured listings, email campaigns, social media boosts, or combo promotion packages depending on availability and plan.
Yes. LoopsKey reviews providers to help maintain quality, relevance, and trust for professionals and organizations using the platform.
Yes. You can upload certificates, store evidence, connect them to CPD activities, and share them securely when needed.
Certificates can be shared through secure links when enabled. Organizations can also review evidence for compliance and audit workflows.
Yes. Expiry dates, renewal reminders, evidence requirements, and related learning suggestions can be tracked to help you stay compliant.
Data is protected with secure authentication, encrypted transmission, role-based access, and privacy-first controls. Enterprise customers can request additional security and hosting options.
LoopsKey is designed with GDPR principles in mind, including data minimization, access control, consent-aware workflows, and support for data access or deletion requests.
Access is separated by role. Professionals, providers, organizations, and admins each receive dashboards and permissions aligned with their responsibilities.
Yes. Individuals can use core roadmap and CPD features for free. Premium AI, advanced reporting, integrations, and organization features are available on paid plans.
Mobile access is part of the product roadmap. The web platform is responsive and designed to work smoothly across desktop, tablet, and mobile browsers.
Yes. Calendar integration helps you track upcoming learning events, deadlines, reminders, and roadmap milestones.
You can contact the LoopsKey team through the contact page. Organization and provider customers may also receive onboarding and account support depending on their plan.
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