Change Management for Google Workspace

About this course

This course is for deployment personnel of Google Cloud and its partner organizations who are tasked with managing cultural change and skill gaps of customers adopting Google Workspace, engaging sponsors and enlisting the support of customer stakeholders, communicating the anticipated changes to the customer and their users. It will guide you through the Workspace change management methodology and all phases of the customer journey.

What you will learn

• Describe the change management methodology by defining the tasks performed in each of the key work streams over all phases of the customer journey.
• Engage sponsors and recruit Google Guides to provide support during the project.
• Identify cultural change challenges and address skills gaps.
• Explain how to most effectively deliver communications about the project.