Decision Foundations & Diagnostic Analytics
By External Provider
About this course
Transform the way you make decisions at work. In this course, you will build a powerful combination of analytical and diagnostic skills — learning to apply decision frameworks, identify cognitive biases, design clear KPI dashboards, and uncover the root causes behind business problems. You will work with real-world scenarios drawn from strategy, operations, and performance management. By the end, you will be able to structure ambiguous problems using frameworks like OODA and Cynefin, evaluate risk through utility curves, design dashboards that communicate insights efficiently, and apply root-cause analysis techniques like the 5 Whys and Pareto analysis to validate findings with data. This course is built for analysts, managers, and business professionals who want to move beyond instinct-driven decisions and build a repeatable, evidence-based approach to strategic thinking. Every skill you practice connects directly to the decisions you face on the job.
What you will learn
- Apply decision frameworks and expected utility analysis to evaluate multi-scenario business cases and recommend evidence-based strategic options.
- Identify cognitive biases in completed business decisions and design repeatable debiasing checklists for analytics review workflows.
- Design and optimize KPI dashboards using visual-design best practices and evaluate descriptive metrics against real stakeholder questions.
- Apply root-cause analysis techniques — including 5 Whys and Pareto analysis — to diagnose operational problems and validate findings with data.