Google Cloud Customer Care Fundamentals

About this course

This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.

What you will learn

• Identify the steps involved in the lifecycle of a support case
• Identify known issues affecting Google Cloud Services
• Differentiate the levels of support provided by Google Cloud Customer Care
• Create, manage, and view support cases