Business Process Modeling, Analysis, and Improvement
By External Provider
About this course
Poor management practices cost the global economy $8.8 trillion, or about 9% of world GDP! (Gallup) This course builds job-ready skills in business process modeling, analysis, and improvement that businesses desperately need; no prior experience required. Designed for professionals and aspiring managers, this course builds your practical knowledge of how Lean, Six Sigma, and systems thinking can analyze and enhance how work gets done. Through activities such as podcasts and AI-enabled role-plays, you will model and map processes, identify inefficiencies, and apply proven methods to improve performance, communication, and collaboration across teams. Plus, through real-world scenarios and a final project, you’ll design and document a complete business process model and narrative. By the end, you’ll be ready to contribute to process improvement initiatives and pursue certifications such as CompTIA Project+, ASQ CQIA, or AIGPE Process Mapping Specialist. Enroll today to strengthen your analytical skills and accelerate your career in business analysis and operations management.
What you will learn
- Build job-ready skills in business process modeling, Lean, Six Sigma, and systems thinking to excel in business analysis and process management roles
- Develop and interpret process models and maps that represent current and desired states, enabling better communication and decision making
- Analyze processes to identify inefficiencies, bottlenecks, and improvement opportunities using mapping, narratives, and analytical frameworks
- Integrate systems thinking, Lean, Six Sigma, and AI-enabled methods to design, implement, and sustain optimized processes with measurable impact