Samsung Customer Care Essentials

About this course

Prepare to join a group of over 10,000 Samsung Mobile certified repair technicians in the U.S. who have gone through a training certification that equips them with the skills to conduct a mobile repair safely. Samsung has more than 1,000 Authorized Service Centers and service locations which is a care network that 75% of Americans have access to. This is an entry level course that will teach you the basics of Samsung Care that are needed to become a Samsung mobile repair technician or customer care representative.

What you will learn

• This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
• We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.