Professional Skills: Assessing Conflict
By External Provider
About this course
Develop the skills to recognize and understand conflict before it escalates. This course helps you identify conflict types, assess reactions, and apply effective resolution strategies. Conflict is unavoidable, but managing it effectively starts with knowing how to assess it. Assessing Conflict, developed by ASU’s Sandra Day O’Connor College of Law, equips professionals with the tools to evaluate the nature, causes, and potential responses to conflict in workplace. You'll explore practical frameworks for identifying conflict, understanding its dynamics, and navigating interpersonal and institutional disputes. Through interactive exercises, self-reflection, and real-world scenarios, you'll learn how to listen actively, ask strategic questions, and anticipate reactions to create more constructive outcomes. Whether you're addressing team tensions or organizational challenges, this course gives you a foundational conflict assessment toolkit to respond with clarity and confidence.
What you will learn
- Identify the nature and causes of various conflicts
- Recognize and interpret different reactions to conflict
- Develop active listening and questioning techniques to understand underlying interests