Navigate Conflict and Deliver Feedback

About this course

Managing conflict and giving feedback are among the most challenging tasks leaders face. In this course, you'll discover how to effectively handle a dispute while preserving and strengthening relationships. You'll also learn how to give and receive effective feedback that can help you—and your team—succeed. Find out how to build trust and lead thriving teams that learn from successes, failures, disagreements, and challenges.

What you will learn

• Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
• Coach and encourage team members to resolve their own conflicts and know when and how to intervene
• Encourage, appreciate, and apply feedback to improve your performance and reach your goals
• Build trust and provide specific and actionable feedback to your team members