Amazon Connect Console Fundamentals

About this course

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

What you will learn

• Recognize the typical user persona for the Amazon Connect console.
• Explain the benefits of the Amazon Connect console.
• Explore access control options for Amazon Connect console.
• Explore how different personas use the Amazon Connect console.