ITIL 4: Core Principles and Components

About this course

In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement. This is the second course in a multi-course Specialization.

What you will learn

• In this course, you will analyze the ITIL guiding principles and identify the components and functions of the ITIL Service Value System (SVS).