Cisco Certified Support Technician IT Support 100-140 Unit 7
By External Provider
About this course
This course is designed to give you a strong foundation in today’s most critical business tools and platforms. You’ll gain hands-on experience with leading cloud service providers, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform, learning how virtual machines and hypervisors are used to optimize business environments. The module also covers escalation procedures, teaching you how to identify when and how to reach out to internal or external support teams for cloud-related issues. In addition, you’ll explore the productivity applications that drive modern workplaces—such as email, chat, file sharing, and collaboration tools for video conferencing, document creation, and more. By mastering these technologies, you’ll be prepared to support users, troubleshoot common issues, and ensure seamless business operations.
What you will learn
- Understand and support major cloud platforms, including AWS, Azure, and Google Cloud.
- Explain and manage virtual machines and hypervisors in business environments.
- Identify escalation paths and collaborate with internal and external support teams for cloud issues.
- Support and troubleshoot key productivity applications, including email, chat, file sharing, and collaboration tools.