CourseTechnology
ITIL 4: Foundations and Framework
By External Provider
About this course
This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system. This is the first course in a multi-course Specialization.
What you will learn
- In this course, you will define ITIL and its key concepts and identify the components of the ITIL framework.