Simulation of Call Centre Operations Using R Simmer

About this course

Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

What you will learn

• Understand Simulation of Call Centre Operations
• Model Discrete Event Simulations Using R Simmer
• Capture Simulation Data, Plot Charts & Interpret Results