Managing Conflicts with Cultural and Emotional Intelligence

About this course

Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments. You’ll learn to manage conflict, foster understanding, and use tools like the SEAVA process to analyze and solve communication challenges. By applying these practical frameworks, you’ll become a more persuasive, empathetic, and effective program or project manager capable of creating meaning and alignment across your teams.

What you will learn

• Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
• Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
• Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
• Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.