Employee Development & Well-Being
By External Provider
About this course
Build the people skills that define exceptional HR leadership in this comprehensive course designed for HR professionals who develop and support employees. Through realistic scenarios, roleplay dialogues, and reflective practices, you'll learn to navigate difficult conversations with emotional intelligence, coach for growth, deliver feedback that sticks, and build engagement programs that measurably improve team culture. This course is perfect for HR managers and business partners who want to become trusted advisors and workplace partners that employees and leaders turn to first. Starting with emotional intelligence foundations and progressing to coaching frameworks and engagement measurement, you'll develop the interpersonal skills needed to create psychologically safe workplaces where people thrive.
What you will learn
- Apply emotional intelligence techniques to recognize workplace emotions, manage your own reactions, and build a reflective EI practice
- Demonstrate empathy in 1-on-1 conversations using the Feel-Need-Request framework and facilitate team empathy circles
- Deliver effective feedback using the Situation-Behavior-Impact (SBI) framework and measure your impact through post-feedback surveys
- Conduct coaching conversations using the GROW model enhanced by AI-generated questions and evaluate effectiveness through structured feedback