CourseBusiness
Create a services customer satisfaction process
By External Provider
About this course
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
What you will learn
- Map customer entry points and service opportunities
- Align marketing and support efforts to customer satisfaction
- Evaluate customer satisfaction