Supplier Quality, Risk, and Process Improvement
By External Provider
About this course
Focused on operational quality assurance and issue resolution, this course covers incoming inspection protocols, basic failure analysis, and procedures for documenting and escalating supplier incidents. You will practice using inspection checklists to verify product quality at receipt, apply root-cause analysis techniques to document operational errors, and contribute to lessons-learned logs. The course blends inspection mechanics with the administrative controls required to track quality outcomes and initiate corrective actions. Emphasis is on consistent application of checklists, accurate documentation of non-conformances, and disciplined escalation so that quality issues are swiftly addressed and fed back into supplier performance frameworks.
What you will learn
- Apply incoming-inspection checklists to record pass/fail results and containment actions.
- Use a root-cause method (5 Whys or Fishbone) to identify underlying causes of defects.
- Draft corrective-action plans with assigned owners, dates, and measurable verification criteria.
- Document and escalate supplier incidents and add entries to a lessons-learned log.