Customer Service in the Age of Generative AI
By External Provider
About this course
The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and how the continuous need to evaluate and enhance chatbots to meet customer expectations and needs effectively. In this course, you will ,learn how chatbots can be leveraged to provide more targeted and customized messages to deliver more relevant and engaging information, support, and service to customers. This course is ideal for marketing professionals seeking to develop and enhance customer service and marketing using chatbots and Generative AI.
What you will learn
- You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
- You will learn how to customize Generative AI for customer support and customer engagement.