CRM, AI And Sales Technology For Virtual Selling

About this course

This course explores the technologies that support modern virtual selling, including CRM systems, growth-focused sales tools, artificial intelligence and ChatGPT. Learners will discover how to improve productivity, automate workflows, strengthen customer engagement and make more informed sales decisions using modern digital technologies.

What you will learn

• Use CRM systems to support customer engagement and pipeline management processes.
• Apply AI tools to improve sales communication, productivity and workflow efficiency.
• Use automation strategies to support digital prospecting and outreach activities.
• Analyse digital sales workflows to improve virtual selling performance and organisation.