Amazon Connect Flows Fundamentals

About this course

Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.

What you will learn

• Recognize the Amazon Connect flow types and flow block types.
• Explore the Amazon Connect flow designer.
• Identify ways to enable additional Amazon Connect functionality with flows.
• Recognize flow blocks used for operational process improvements.