Google Cloud Customer Care Fundamentals - Italiano
Questo corso ti insegnerà come ottenere il massimo dall'assistenza Google Cloud. Imparerai a: conoscere i diversi servizi forniti dall'assistenza clienti Google Cloud, creare e gestire richieste di assistenza, visualizzare i problemi noti che interessano i servizi Google Cloud e comunicare in modo efficace con i tecnici del servizio di assistenza. Imparerai inoltre le diverse priorità delle richieste e gli obiettivi del livello di servizio (SLO), migliorerai la tua comprensione dello stato delle richieste e scoprirai come riassegnare una richiesta di assistenza, se necessario.
Gemini pour Google Workspace est un module complémentaire qui fournit aux clients des fonctionnalités d'IA générative dans Google Workspace. Dans ce petit cours, vous allez découvrir les principales fonctionnalités de Gemini et comment elles peuvent servir à améliorer la productivité et l'efficacité dans Google Sheets.
Building Smart Business Assistants with IBM Watson
This is two-hour project-based course teaches how to create a smart chatbot for your business using IBM Watson Assistant, and deploy it to live preview link. You will learn how to harness the power of AI to answer customer questions on multiple platforms. In this project, each step is demonstrated and you can follow along by repeating each step of the process. Take additional time after each step to make your conversation as robust as you desire.
In this project you will learn:
How to create an IBM Cloud account and Watson’s Assistant.
How to configure a Watson's Assistant to capture customer goals from their input.
How to build meaningful dialogs in Watson's Assistant.
How to configure IBMs Watson Assistant to extract objects from customers input.
How to deploy a live version of your Watson Assistant to interact with online customers.
Al final de este proyecto, tendrás todas las habilidades básicas para retocar y modificar tus imágenes de manera profesional utilizando Canva, una herramienta en línea para crear y editar imágenes de marketing. Podrás utilizar las diversas herramientas de edición de imágenes que ofrece Canva.
Este proyecto está destinado a principiantes, personas que no tienen conocimientos de diseño gráfico y que deseen alterar y retocar imágenes de forma profesional y artística.
Nach Abschluss dieses Projekts wirst du gelernt haben Grafikdesignplattform Easil zu nutzen und individuelle Posts für Soziale Medien zu kreieren. Wir werden heute die kostenlose Easil Version zur Erstellung einer FAcebook Anzeige und eines Facebook Titelbilds verwenden.
User von sozialen Netzwerken werden im heutigen Zeitalter von Informationen und Bildern regelrecht überschwemmt. Aufgabe des Social Media Marketings ist es daher, kreative Wege zu finden um die Aufmerksamkeit der User für ihre Produkte und Dienstleistungen zu gewinnen. Dies erfolgt oftmals auf Basis eines sehr geringen Marketing Budgets.
Die webbasierte Plattform Easil bietet alle nötigen Werkzeuge um visuell attraktive und organisierte Produkte zu kreieren und in den sozialen Medien zu teilen. Deine neu erworbenen Kenntnisse werden dir in Zukunft dabei behilflich sein, dein Unternehmen in den sozialen Medien zu bewerben und deinen Wiedererkennungswert zu steigern.
Al final de este proyecto, usted podrá crear un organigrama usando la version gratis de Canva. El organigrama es la representación gráfica de la estructura organizacional y el capital humano de una organización, que muestra la línea de reporte de todos los puestos y empleados, así como la relación entre los diferentes departamentos.
Al final de este proyecto usted podrá incorporar un esquema de colores, gráficos y otros elementos de diseño. Este proyecto será relevante tanto para personas en el campo de comercialización, como para personas en el campo empresarial.
La plataforma Canva ofrece todas las herramientas necesarias para crear un producto tanto organizado como visualmente atractivo y fácilmente de compartir y trabajar en equipo. Usted aprenderá en este proyecto guiado a organizar sus ideas y a utilizar herramientas de diseño gráfico para crear un organigrama que le servirá como plantilla para futuros proyectos.
Nota: Este curso es de mayor utilidad para estudiantes que residen en la región de América del Norte. Actualmente, estamos trabajando para proporcionar la misma experiencia en otras regiones.
Learn how to write persuasive digital content that attracts, engages, and converts audiences across modern marketing platforms.
This course provides a practical introduction to copywriting for digital marketing, helping you understand how effective messaging influences customer behavior. You will begin by learning the fundamentals of copywriting and how businesses use content across websites, blogs, and digital channels to communicate value.
You will then explore how to identify target audiences and craft messages that connect with their needs and emotions. The course focuses on developing strong writing skills, including creating compelling headlines, structuring content for readability, and using persuasive techniques to drive engagement.
As you progress, you will learn how to apply conversion-focused strategies and optimize your content using Search Engine Optimization (SEO) principles to improve visibility and reach.
The course also emphasizes real-world implementation. You will learn how to use tools and platforms such as WordPress to publish and manage content effectively in digital environments.
By the end of the course, you will be able to confidently write, optimize, and publish high-quality marketing copy that supports business goals and improves online performance.
In this 1-hour long project-based course, you will learn how to create a small business blog using the Blogger.com platform, how to customize their page, how to interact with customers and promote their business, and how to use the Stats tab to analyze their reach. This course will benefit small business owners with limited to no social media marketing experience.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Adobe® Photoshop® is a leading graphic creation application, popular among graphic designers, illustrators, and photographers. Photoshop's numerous features work together to provide a comprehensive toolset for you, the design professional. This course delves into some of the more advanced image creation and editing techniques, and offers you hands-on activities that demonstrate how these techniques can be used in combination to create exciting visual effects.
This course is a great component of your preparation for the Adobe Certified Professional (ACP) in Visual Design Using Adobe Photoshop exam.
Target students include professional or amateur photographers who want to use the robust features of Photoshop to enhance, modify, and organize their photographs, and anyone interested in working toward the Visual Communication with Adobe Photoshop exam certification.
In this course, you will: se brushes, gradients, and tool presets to create raster images; apply vector paths, shape drawing tools, type, and type special effects; apply advanced layer techniques with masks, filters, layers, and smart objects; apply actions and batch processing to automate tasks; edit video by using timelines, transitions, graphics, titles, and animation; and set project requirements by identifying the purpose, audience, copyright rules, and project management tasks.
This course requires that you have Adobe Photoshop installed on a Windows PC. The course setup instructions provided in the first module of the course go into more detail about the hardware and software requirements.
Developing a robust, responsive recruitment process is one of several integrated organizational activities that must be embedded to achieve greater diversity and inclusion.
In this course, you will learn about the pivotal role recruitment plays in building and sustaining a diverse workforce and inclusive workplace. By examining some of the dominant traditional approaches to recruitment, you will understand how, in the contemporary global, social, and technological environment, many are no longer "fit for purpose," limited in their capacity to seek out diversity or recognize the employee attributes that support inclusion. For example, this course will examine how unconscious bias can compromise efforts unless expressly addressed in the recruitment process.
This course is one of four that comprise the Recruiting for Diversity and Inclusion Specialization, offered by the University of Western Australia.
Complete them all to gain an in-depth understanding of this fascinating and important topic.
Master retail product management, private labels, and supply chain strategies to drive business success. Learn how to optimize inventory, packaging, and distribution using modern retail technologies.
This course equips you with practical skills to design, manage, and optimize retail products across their lifecycle. You will explore private label strategies, sustainable packaging solutions, and advanced inventory systems such as VMI, CRP, and CPFR.
Gain insights into retail distribution models, Direct Store Delivery (DSD), and replenishment strategies that ensure product availability and operational efficiency. Learn how IT systems enhance product lifecycle management and supply chain coordination.
By the end of this course, you will be able to make data-driven decisions, improve inventory performance, and implement sustainable and efficient retail product strategies that enhance customer satisfaction and profitability.
