2026 Introduction To Customer Service & Customer Support
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience.
Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.
Usar fórmulas y funciones básicas en Microsoft Excel
¿Ha comenzado a utilizar hojas de cálculo como Excel y desea aprender a escribir fórmulas y funciones para realizar análisis de datos simples? En este proyecto, aprenderá sobre el formato general para escribir fórmulas y funciones en Excel para realizar análisis de los datos de ventas de una empresa de ejemplo. En este análisis, calculará sumas totales de ganancias, aprenderá a utilizar funciones para analizar la popularidad de los artículos vendidos y también aprenderá a calcular promedios y porcentajes de ganancias mensuales. A lo largo del proyecto, trabajará con algunos ejemplos que le mostrarán cómo aplicar las fórmulas y funciones que ha aprendido.
Designed for aspiring associate-level cybersecurity analysts, this course provides a comprehensive introduction to network security from both a defensive and offensive perspective.
First, you will build a strong foundation by learning the essential components of a secure network infrastructure. You will explore core technologies like NAT, ACLs, and AAA, and understand the role of critical security devices such as Web Application Firewalls and network-based malware protection.
Then, you will learn to think like an attacker. We will dive deep into the TCP/IP protocol suite to uncover its inherent vulnerabilities and demonstrate how they are exploited in common attacks like Man-in-the-Middle, spoofing, and Denial-of-Service.
By the end of this course, you will be equipped with a holistic understanding of network architecture and the threats it faces, preparing you to effectively monitor, analyze, and defend networks in a Security Operations Center (SOC).
Requirements (This section remains the same and applies to the overall course)- To be successful in this course, you should have:
- Skills and knowledge equivalent to the CCNA v1.0 course.
- Familiarity with Ethernet and TCP/IP networking.
- Working knowledge of Windows and Linux operating systems.
- Familiarity with basic networking security concepts.
Este curso va dirigido a líderes que buscan mantenerse a la vanguardia en un entorno laboral cada vez más digitalizado y que deseen gestionar de manera adecuada a un equipo conformado por centennials y miembros de otras generaciones. Aquí descubrirán cómo utilizar la tecnología a su favor para potenciar su liderazgo y gestionar equipos multigeneracionales; aprenderán a desarrollar estrategias que mejoren la comunicación y la convivencia dentro de la organización; y entenderán cómo aprovechar las herramientas digitales para fomentar la curiosidad y la creatividad entre los miembros del equipo teniendo en cuenta la generación a la que pertenecen.
Al finalizar este curso, estarán equipados para identificar y adaptarse a los diferentes hábitos tecnológicos de cada generación, creando un ambiente de trabajo armonioso y colaborativo. Esto no solo fortalecerá la cohesión entre los colaboradores, sino que también contribuirá significativamente al logro de los objetivos organizacionales.
This course equips IT professionals with the skills to navigate the evolving landscape of cybersecurity and compliance. It provides a structured approach to auditing IT systems, from foundational concepts to advanced techniques, with a focus on real-world applications and practical insights.
You will learn how to evaluate cybersecurity across major platforms like AWS, Azure, and GCP using IT auditing principles. Additionally, you will conduct risk assessments to identify vulnerabilities and strengthen your knowledge of IT system auditing.
What makes this course unique is its practical, hands-on approach to cybersecurity evaluation, focusing on real-world scenarios that will help you develop essential auditing skills. Through this, you will be prepared to confidently assess cybersecurity measures in various environments.
This course is ideal for aspiring IT professionals, especially those interested in security auditing, risk assessment, and compliance across cloud and IT infrastructures. While basic IT knowledge is helpful, no prior auditing experience is required.
In this 2-hour long project-based course, you will learn how to create command line interface tools using Python. You will use standard library modules like sys and subprocess to parse arguments and run external commands. You will also learn how to process raw command output in Python to filter and format results. By the end, you will be able to build basic but practical CLI utilities using only Python to automate tasks and workflows.
تهدف هذه الدورة إلى تعليم الجميع أساسيات برمجة أجهزة الكمبيوتر باستخدام بايثون. إننا نغطي أساسيات كيفية إنشاء برنامج من سلسلة من التعليمات البسيطة في بايثون. لا يوجد متطلبات مسبقة للدورة التدريبية وهي لا تستخدم سوى أبسط قواعد الرياضيات. يجب أن يتمكن أي شخص لديه خبرة معتدلة في الكمبيوتر من إتقان المواد في هذه الدورة. تغطي هذه الدورة الفصول من 1 إلى 5 بالكتاب المقرر "بايثون للجميع". بمجرد إكمال الطالب للدورة التدريبية، سيكون جاهزًا لأخذ دورات تدريبية في البرمجة أكثر تقدمًا. تغطي هذه الدورة التدريبية بايثون 3.
This Real Estate Fundamentals course examines the core concepts of real estate lending. We will look at the different commercial real estate loan types, and the factors real estate lenders must consider when lending for different properties. This Real Estate Fundamentals course will also explore the timeline and process of real estate transactions and give you a practical demonstration of real estate credit analysis.
You will also gain hands-on insight into evaluating real-world deals, strengthening your ability to assess risk, structure loans, and make informed lending decisions.
You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:
- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome
- add value at work by keeping situations easy instead of difficult
- manage your own approach
- be prepared when things go wrong
The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work".
Elastic Google Cloud Infrastructure: Scaling and Automation
This accelerated on-demand course introduces participants to the comprehensive and flexible infrastructure and platform services provided by Google Cloud. Through a combination of video lectures, demos, and hands-on labs, participants explore and deploy solution elements, including securely interconnecting networks, load balancing, autoscaling, infrastructure automation and managed services.
In this Capstone you will recommend a business strategy based on a data model you’ve constructed. Using a data set designed by Wharton Research Data Services (WRDS), you will implement quantitative models in spreadsheets to identify the best opportunities for success and minimizing risk. Using your newly acquired decision-making skills, you will structure a decision and present this course of action in a professional quality PowerPoint presentation which includes both data and data analysis from your quantitative models.
Wharton Research Data Services (WRDS) is the leading data research platform and business intelligence tool for over 30,000 corporate, academic, government and nonprofit clients in 33 countries. WRDS provides the user with one location to access over 200 terabytes of data across multiple disciplines including Accounting, Banking, Economics, ESG, Finance, Insurance, Marketing, and Statistics.
If you love games and want to learn how to make them, then this course is your second step down that path. In this course you will learn the fundamentals of game design, including an understanding of the game world, storytelling, gameplay, user experience, and game technology. You will continue developing videogames using industry standard game development tools, including the Unity game engine. At the end of the course you will have completed a 2D Platformer game, and will be able to leverage an array of game development techniques to create your own basic games.
